Refund policy
Return & Refund Policy
We want you to love your BLUSHÉ order.
If you change your mind about your purchase, you may have the right to cancel your order and return your items in accordance with applicable consumer law.
Returns
For eligible purchases, you may request a return within 14 days of receiving your order.
Returned items must be:
- Unworn
- Unused
- Unwashed
- In their original condition
- With original tags attached
- Free from makeup, perfume, stains or other signs of use
Certain products may be excluded from return where permitted by law, including items that are unsuitable for return for hygiene reasons after being unsealed or worn.
How to Request a Return
Please contact:
info@blushe.com.co
within the applicable return period and provide:
- Your order number
- The item(s) you wish to return
- The reason for your return
We will provide you with the applicable return instructions.
Return Shipping
If you are returning an item because you have changed your mind, you may be responsible for the direct cost of returning the item, where permitted by applicable law and where this has been communicated to you.
If an item is faulty, damaged or incorrect, please contact us before returning it. We will provide an appropriate solution in accordance with your statutory consumer rights.
Refunds
Once your return has been received and inspected, we will process your refund to the original payment method.
Where you exercise a statutory right to cancel, refunds will be made within the period required by applicable law.
Where required by law, the refund will include the cost of standard delivery. Additional costs resulting from choosing a more expensive delivery option will not necessarily be refunded.
Nothing in this policy affects your statutory consumer rights.